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FAQs

Frequently Asked Questions

 

How is our fabric sold?

Our fabric is sold in 2 yard, 3 yard and 5 yard pieces.

 

Do you offer a made to measure option on our ready to wear?

Unfortunately, we do not offer made to measure services.

We offer standard sizes small, medium, large, xlarge, xxlarge. Please refer to our size chart for specifications attached to each size group.

For sizes outside the above 5 options, (i.e. xsmall, xxxlarge and above) please call our customer number to special order these sizes.

 

What are the delivery timelines on ready to wear pieces?

7-10 working days for orders within Nigeria.

10-14 working days for international orders.

These timelines are from the moment your order has been processed.

 

What are the delivery timelines on fabric?

2-4 working days for orders within Nigeria.

4-7 working days for international orders.

These timelines are from the moment your order has been processed.

 

What delivery options do we offer?

We offer very competitive rates for both local and international orders along with quick, affordable and reliable time lines.

  • Our primary dispatch service is provided by DHL.
  • You will be provided with with tracking details to help monitor package logistics.
  • Local delivery starts at N3,000.
  • International deliveries start at $32.
  • Your final delivery charge will be made available at check out and will be based on your delivery zone and final weight.
  • Note that on international orders, custom and import duties may apply upon reaching the order destination. Note that shipping laws vary from country to country. Customs and duty charges are the customer’s responsibility.

 

Do we offer whole sale options?

Yes, we do. Please review our whole sale terms and conditions here.

 

Do we offer custom order on fabric?

Yes, we do. You can get samples or go straight to bulk order.

Please review our fabric custom order terms and conditions here for sample and here for bulk order.

 

What is georgette?

Georgette is a woven fabric with tightly twisted yarns. Its an extremely lightweight, floaty fabric with a soft draping quality. Its also transparent and is often compared to chiffon.

 

What’s the difference between chiffon and georgette?

Georgette and chiffon have very similar characteristics and can be used for the same purpose. However, georgette is not as transparent (chiffon is very sheer) and has a slightly heavier drape and bounce to it.

 

Is satin the same as silk?

We know that most people confuse satin for silk. Its is assumed that a shiny smooth finish is the same… silk or satin.

Our silk is made from 100% luxurious natural fiber with a sheen like finish.

Satin crepe is a man made fiber that also has a glossy finish which drapes beautifully.

 

How do you care for TGF fabric and ready to wear?

Please review our care fabric care guide here.

 

What payment options do we accept?

All payments are due before an order is dispatched. We accept credit card or debit cards and bank transfers (for local orders). Our bank transfer details will be provided at check out. We DO NOT accept payment on delivery.

 

Can I place an order online and pick up at the store?

Yes, you can place an order online and pick up at our store in Abuja.

Store hours are 10am to 6pm, Monday to Friday, 11am to 5pm Saturdays and public holidays. We are closed on Sunday.

 

We will send you an email notification once your email is ready for pick up.

 

Returns and Refund policy

Unfortunately, we do not offer refunds or exchanges. ALL SALES ARE FINAL.

 

Can I make changes or cancel my order?

Once an order has been processed changes CANNOT be made and an order CANNOT be cancelled.

 

 

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